Sicorax Telephony Module - Features

Used by all companies willing to control their telephone calls in a judicious and simple way, SICORAX® Telephony Module is the analytical tool by excellence.

With SICORAX ® Telephony Module, you :

• Control the number of incoming, outgoing, diverted calls by telephone extension or departments.
• View the number of unanswered incoming calls.
• Analyze the number of calls made by your sales team, support team, or the volume of calls received by your after sales service department.
• Measure the time spent on the telephone for each of your contacts ( customers, suppliers, etc.)
• Verify international calls.
• Justify your telephone bills (local and international)
• Have an audit trail for your calls for analysis over several months, years, and so on.
• Filter and export data to excel to customized your own analysis reports.

For more information, please contact us !